ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FILL THE FORM BELOW TO HAVE YOUR PROBLEM REVIEWED AND SOLVED

  • Requests for returns, exchanges, or refunds must be made within 5 days of receiving your order.
  • Please keep the shipping label in case of incidents.
  • Do NOT return the order on your own before contacting us via this form below first. Do NOT use the returned address on the shipping label. It’s just for shippers belonging to shipping companies, NOT recipients.
  • After receiving your response via the form below, we will review and respond to you via your email address ASAP.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the form above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) have some redundant thread that can be cut/fixed easily.
  • The item(s) were discounted 20% or more.
  • Our tags are cut, damaged in any way.
  • The item(s) are not far different from the description and our product quality information.

Any further questions about our return and refund policy?
Please send us an email at support@ogogear.com or fill the form on the order support page and we will help you out to the best of our abilities!